Refund Policy
Refund Policy
At Oravias, your satisfaction matters to us. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition as received
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Unused and unworn
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In its original packaging
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Accompanied by proof of purchase
How to Start a Return
To request a return, please contact our support team at:
Once your return is approved, we will provide instructions on how and where to send your item.
Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at oraviasusa@gmail.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale
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Gift cards
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Items damaged due to misuse or normal wear
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a replacement is to return the original item (once approved) and place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to the original payment method
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Please allow up to 10 business days for processing
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Bank or credit card processing times may vary
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at oraviasusa@gmail.com.