FAQs

1. I have a concern about my order. What’s the best way to contact you?

If you have any questions or concerns regarding your order, please contact us at oraviasusa@gmail.com
Our support team is available Monday–Friday, 9:00 AM – 5:00 PM (EST) and will be happy to assist you.

2. How long does it take to process my order?

Orders are typically processed within 24–48 business hours.
During peak periods or promotions, processing times may take slightly longer.

3. Where is my order confirmation or shipping confirmation email?

Once your order is placed, you will receive an order confirmation email.
After your order ships, a shipping confirmation email with tracking details will be sent.

If you don’t see the email, please check your spam or promotions folder.

4. Why hasn’t my tracking information updated yet?

Tracking information may take 2–4 business days to update after your order has shipped.
This delay is normal while the carrier scans the package into their system.

If tracking has not updated after this time, please contact us at oraviasusa@gmail.com

5. How long does shipping take?

  • U.S. Orders: Typically arrive within 7–14 business days after processing

  • International Orders: Delivery times may vary depending on destination and customs

Please note that shipping times can vary due to carrier delays or customs processing.

6. Do you ship internationally?

Yes, Oravias ships internationally.
International shipping times and fees may vary based on your location. Customs duties or taxes (if applicable) are the responsibility of the customer.

7. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us within 24 hours of placing your order.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.

8. What is your return policy?

We offer a 90-day return policy on eligible items.
To qualify for a return, the product must be unused, in its original condition, and returned with original packaging.

To start a return, email us at oraviasusa@gmail.com with your order number.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.
We will work with you to provide a replacement or resolve the issue as quickly as possible.

10. What if my order is lost in transit?

If your order appears lost or has not arrived within the expected timeframe, please contact us at oraviasusa@gmail.com.
We will investigate with the carrier and assist with a resolution.

11. Is your checkout secure?

Yes. All payments on Oravias are processed through secure, encrypted payment gateways to ensure your personal and payment information is fully protected.

12. Still have questions?

If you didn’t find the answer you were looking for, feel free to reach out to us at oraviasusa@gmail.com.
We’re always here to help.